Why do I have to talk to so many people at Crowley’s?

As you work with Crowley’s to complete your countertop project, you will most likely have contact with one or two people from three of our four departments. Each phase of your job has a group of specialized staff member dedicated to your satisfaction.

We’re a small company where everyone has specific skills and responsibilities. It may sound confusing but it’s really not. So, without further ado let’s explore how we all work together.

• The first point of contact is the sales department. Their goal is to educate, listen, and support you with all the initial details, including material selection, and plumbing options. Next, they will schedule your demolition, installation, and appliance hook-up as needed. Lastly, a team member will review all paperwork, financing options, and billing associated with your written contract.
• The next step is pre-production. A member of this department will bring a digital templating system to your home and get right to work on creating your custom counters. Additionally, and within 24 hours you will be invited to our shop for the layout process, giving you the opportunity to see your stone laid out and be involved in the final decisions being made as to the placement of your counters and seams on the slabs before we cut stone.
• Now it’s time to fabricate your countertops, which is primarily behind the scenes. A team of five will use a diamond blade saw, CNC machine, and hand polishers to transform a slice of rock into your countertop masterpiece.
• Lastly, you’ll meet one of our installation crews. They will take all the time necessary to be sure all your counters are installed correctly and you are completely pleased with the final product.

So, don’t worry if you are unsure as to whom to direct your questions to! Just tell whoever answers the phone what you need and we will happily get you to the right person.

Will Crowley’s be on time?